Hancock provides on-demand electronic signature services, which include the ability to upload, display, deliver, receive, and acknowledge documents for electronic signature. We also have application programming interfaces (APIs) that allow you to build seamless embedded electronic signature or workflow/document automation services into your website, application and other properties.
Information we collect
Information you provide to us. When registering for or using Hancock Services we collect personal information provided by you. For example, when you create a Hancock account, you may provide us with your name, account name, alias, employment-related information (to the extent you are using an employer’s business account), email address and password, your phone number, your address and an electronic image of your signature (“Account Information”).
You may provide us with personal information about other individuals when you use our Service, such as when you send or receive a signature request/workflow transaction, share information about such transactions, or ask others to electronically sign documents (“Your Content”). You may also provide us with access to your contacts (“Contacts”) to make it easy for you to do things like share and collaborate with others, send messages, and invite others to use the Services. Contacts’ information may include personal information such as a real name, alias or email address. If you share your contracts with us, we will store those contacts on our servers for you to use.
Information that we collect automatically. We collect information related to how you use the Services, including actions you take in your account (like sharing, editing, viewing, creating, and signing documents) (“Usage Information”). We use this information to provide, improve, and promote our Services, and to protect Hancock users. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, unique personal identifiers or online identifiers, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices (“Device Information”). Your devices (depending on their settings) may also transmit location information to the Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.
Information that we collect from third parties to improve our services. We may share and/or collect additional information about you from third parties primarily to assist us in understanding how we can maintain and improve the services we offer to better serve you. For example:
Information we collect and process on behalf of you. The use of information collected through our service shall be limited to the purpose for which you have engaged Hancock. When you use our Services, we process and store certain information on your behalf as a data processor. For example, when a customer uploads documents for review or signature, we act as a data processor and process information on the customer’s behalf and in accordance with the customer’s instructions. In this situation, the customer is the data controller and is responsible for most aspects of the processing of the information. Hancock acknowledges that you have the right to access your personal information. Hancock has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete data should direct their questions to Hancock’s customers (the data controller). If requested to remove data we will respond within a reasonable timeframe. If you have any questions or concerns about how information is processed in these cases, including how to exercise your rights as a data subject, we recommend contacting the relevant customer. Information that we collect to verify your identity. We may collect personal and biometric biometric data that is necessary to verify your identity. This may be necessary to provide you with some Hancock capabilities. We use third parties to collect data directly from you. Where we use such third parties they act entirely under our control and serve as a data processor. Cookies and other technologies. We use technologies like cookies and pixel tags (more information available here: GDPR) to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. We may also use third-party service providers that set cookies and similar technologies to promote Hancock services.
We do not recognize or respond to browser-initiated Do Not Track signals.
How we use your information
We may use the information we collect through our products for a number of reasons, including to:
We may also combine the information we collect (or that is otherwise provided to us) through aggregation and other means to limit the identification of any particular individual to help with our business goals (such as research and marketing).
We give users the option to use some of our Services free of charge. These free Services are made possible by the fact that some users upgrade to one of our paid Services. If you register for our Services, we may, from time to time, send you information about upgrades. Users who receive these marketing materials can opt-out at any time. If you don’t want to receive a particular type of marketing material from us, click the ‘unsubscribe’ link in the corresponding emails, or contact us using the contact details provided below (if using the contact details please provide your complete name, e-mail address, and any other relevant information that may be required to respond to your request). Please note that such marketing opt-out does not impact any transactional or operational notices that we may need to send you.
We sometimes contact people who don’t have a Hancock account. For recipients in the EU, we or a third party will obtain consent before reaching out. If you receive an email and no longer wish to be contacted by Hancock, you can unsubscribe and remove yourself from our contact list via the message itself.
Bases for processing your information. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.
If you have questions about, or need further information concerning, the lawful bases for processing your data, please contact us using the contact details provided under the 'How to contact us' heading below.
How we may share your information
We do not sell your information. We may share your personally identifiable information as described below:
Retention of information
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How we protect your information
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at email@example.com.
Your choices about your information
Upon your written request (for which email is sufficient), Hancock will provide you with information about whether we hold any of your personal information, the business or commercial purpose for collecting it, the types of sources we got it from, and the types of third parties we’ve shared it with. You may submit a data access request, request that your personal data be deleted, or object to the processing of your personal information by logging into your account, or by contacting us using the contact details below. We will respond to your request within a reasonable timeframe. We will not discriminate against you for exercising any of these rights.
This site and our Services are not intended for use by or directed to minors. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Services. Any person who provides their information to Hancock through the Account Login page for new customers, Signup Page, or any other part of the Hancock Site represents to Hancock that they are of legal age (18 years of age or older or otherwise of legal age in your resident jurisdiction) and competent to agree to these Terms. We will delete any information we discover is collected from a minor without permission from their parent(s) or legal guardian(s). Please contact us using the contact details below if you believe you may have provided Hancock with a minor’s information without permission from their parent(s) or legal guardian(s).
Where we may store, process, or transmit your information
Around the world. To provide you with the Services, we may store, process, and transmit data in the United States and locations around the world—including those outside your country. Data may also be stored locally on the devices you use to access the Services.
Data Transfers. When transferring data from the European Union, the European Economic Area, the United Kingdom, and Switzerland, Hancock relies upon a variety of legal mechanisms, such as contracts with our customers and affiliates, Standard Contractual Clauses, and the European Commission's adequacy decisions about certain countries, as applicable.
EU-U.S. Privacy Shield. Privacy Shield. Hancock complies with the EU-U.S.. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union, the European Economic Area, and the United Kingdom to the United States, although Hancock does not rely on the EU-U.S. Privacy Shield Frameworks as a legal basis for transfers of personal data. You can also learn more about Privacy Shield at www.privacyshield.gov.
Hancock is subject to oversight by the U.S. Federal Trade Commission. We ask that you first submit any such complaints directly to us via firstname.lastname@example.org. If you aren’t satisfied with our response, you may be entitled to a binding arbitration under Privacy Shield and its principles.
Changes to this policy
How to contact us
For questions or concerns regarding the collection, use, or disclosure of your information, you can contact us by sending an email to email@example.com.
Peculiar Ventures, LLC dba Hancock (“Hancock”) uses certain sub-processors to assist in providing our Services. We use service providers that may store and process personal data about you and your end users (each, a "Sub-processor"). This page provides important information about the identity, location, and role of these material sub-processors. Terms used on this page but not defined have the meaning set forth in our Terms of Service agreement (the "Agreement").
|Amazon Web Services, Inc.||Infrastructure||United States|
|Twilio, Inc.||Mobile Messaging||United States|
|Auth0||Cloud based Authentication provider||United States|
|Google LLC||Cloud based application provider||United States|
|Microsoft||Cloud based application provider||United States|
|Dropbox||Cloud based storage provider||United States|
|Stripe||Cloud Based Payment Provider||United States|
|Rollbar||Cloud Based Error Reporting||United States|
*Please note that this list may change from time to time as needed to provide the Hancock Services. We recommend you stay informed about the latest changes by bookmarking this page.